15 check-ins for M I might have considered to be honest. Additionally, our partner venues get a lot of new customers through the cooperation with us and this sometimes puts too much strain on the capacities of the venue. We hope you have an amazing day Your Team from Urban Sports Club. Find out how we combat fake reviews. Company summary. Keeping those wasn't realistic anymore. Last week, I went to my massage appointment and I couldn’t check in bc it said that I had already used a massage this month (on the 3rd, which would have been my previous billing month according to the information provided by CS). I understand that it is not great for the sport location and the other members not to show up, but then let the no-show cost 5 EUR and no-show could also include cancelling later than e.g. At Urban Sports Club, we believe that everyone deserves the chance to lead an active, healthy life. And for us, sports are an essential part of this. Find out what they are and how to deal with. We know that everyone has unique dreams and objectives, so we don't exclude anyone by our words or tone. Urban Sports Club saw the change as a gateway for new opportunities, expanded the flexible hybrid product and launched several campaigns to help their customers, partners and the whole the industry to recover quickly. Dr. Francisco de Sá Carneiro 13L,Oeiras, Campolide Atlético Clube - Rua Marquês de Fronteira 163. The respective number of visits and check-ins depend on the partner venue, your membership tariff and the country you are in. We love to be active. A companion that is a true inspiration, has an optimistic mindset and is uplifting at heart. I can only reiterate what others have said about the customer service. Also, by being curious and open-minded, everyone within our community can discover ways to unlock their full potential. At Urban Sports Club, we believe that everyone deserves the chance to lead an active, healthy life. We have compiled a list of Live Classes for you. Thanks for your message and sorry that you’re having issues. Your team from Urban Sports Club. Yes. Thousands of activities for fitness, yoga, swimming, bouldering, dancing & more in one monthly membership. We are happy to hear you are finding our app easy to use. However, if you are already in contact with a partner you like, to speed up the process, you can draw the attention of the studio to the contact form (https://partners.urbansportsclub.com/) on our website. Wie hope you'll have a good day.You Team from Urban Sports Club, The customer service at Urban Sports is unacceptable. As of November 1st, you'll be required to check into your booked classes to verify your attendance by scanning the Somuchmore QR code at the studio using the app! went from unlimited check ins on M plan to 15 and now 10 (same price), tried to cancel my membership before the billing period and made me pay for another month, I'd advice for people to skip this app. And no, I did not try to checkin more than once per day. Why? Your membership fee is always charged on the same day of the month per your start date. Customer service is impossible to reach, I got an e-mail saying it will take up to 14 business days for them to reply to my request and over the phone you can reach them only from 10am to 12pm. !Those changes in pricing and checkin limits are making me get away from you :( As much as I loved the concept, the fact that i can only train 10 times per month is a no go to me. I highly recommend subscribing to a monthly plan and testing out your neighborhood offers before getting yourself into a long-term plan with no exit strategy. USD/t oz. Hi Margarida,Thank you for your review. I like the concept a lot and never had a bad experience while doing sports. Book your next class now! We will use the feedback to make us better and to ensure this doesn’t happen again.Unfortunately, with the data given, we can not check your membership or mails which have been sent. Then you text the customer service.. ok yes it work but manually.. Fitness. Urban Sports Club is Europe's leading sports and fitness platform. Why join a gym when you can access thousands of fitness venues across Europe with just one membership! Outdoor, on-site or via live class. By Charlotte Tucker June 30, 2021 Urban Sports Club has successfully closed a financing round of more than € 80 million. For now, I look forward to hearing back from Urban Sports Club, hoping they will right this wrong and continue to be a service I can wholeheartedly recommend. We are happy to hear you recommend the app! After misplacing my phone during a gym visit with my girlfriend, I had to use her device to access my account. In addition to improving your health, sports spark joy, boost your mood, and promote connections between people. Have a lovely day. We are sorry to hear you have made a bad experience. I understand and agree the terms of use (see footer). Here are 8 tips for writing great reviews. In deiner Stadt. 2012. This is not the first time they have made me jump through hoops for a mistake they made. It opens up a lot of opportunities to experiment with sports that you may not otherwise have tried.However, based on how they treated their partners during the pandemic, many of said partners decided to cut ties with Urban Sports Club. It's just too expensive and if you are active in half a month you don't have check-ins left. If you need further help please comment your ticketnumber. A lot of places there a staying with no schedule and you need to enter their webside, no course information in the urban app but again go to the webpage. So:1. Strength - Double Set with Silvia - BEAT81, Strength - Double Set with Danny - BEAT81, Vinyasa (somatic) IN STUDIO SONNE with Sarah (intermediate/english), Vinyasa (somatic) ONLINE with Sarah (intermediate/english), Yin & Soundbath Level I-II @MAINZER STRASSE, Acrobatic Contemporary Tuesdays Intermediate. All rights reserved. We are super happy to hear you get to try out a whole lot of gyms! We believe in a world where everyone enjoys doing sports – which is why we speak with joy and enthusiasm. Find the right balance of excitement, trust, seriousness and fun. As Urban Sports Club, we want to play a key part by igniting this culture through the simplicity and diversity of our sports and wellness offer. The visit limit for the M, L or XL membership refers to the calendar month from the first to the last day of a month. Consider the number of centres and exclusive activities you can access with your Urban Sports Club membership, the flexibility it grants you, and what you would pay to do these activities separately...Urban Sports Club constitutes a community of people passionate about sports. All rights reserved. 1,957.60. The press discount is valid for 12 months, and the discount for disabled members does not expire. It depends on which membership you pick when signing up. It is recommended if you want to do multiple sport activities and if you are new in a place and want to know which type of sport to do. I would just like a bit more of options, more diverse activities to go. Best wishes,your team from Urban Sports Club. Making sports and wellness accessible to everyone is crucial, but it doesn’t stop there for us. Your Team from Urban Sports Club. Now I cannot go there for the rest of the month, because USC is not able to put the right number in their system. Garbage app and check-in process. Urban Sports Club is Europe's largest and most diverse sports offer. Try it from €33 / month. I have also had the experience multiple times that I went to the venue that USC lists as a partner and was told either they are no longer a partner (although it was still listed) or they have no idea what USC is (this one was listed as a highlight in the app). We are also sorry to hear that your are not happy with the new changes. I checked on my Ipad what time my class was on Sunday. Jumping into the Isar river in the middle of February? Get the full list », You’re viewing 5 of 9 executive team members. :) We hope you're happy with the solution provided. PitchBook’s comparison feature gives you a side-by-side look at key metrics for similar companies. The platform is very easy to use, and the customer service team is helpful and friendly. We also ensure all reviews are published without moderation. If your sell point is stating that we still have the chance to experience several partners and experiences, please DO NOT FORGET that most of those partners also offer one time sessions or trials on their own, so if you will ended up being redundant. I have been mainly going to yoga and pilates classes and I find the M membership expensive (59€) for the service I am getting. I get to try different sports every week and take care of myself by going to the spa. Standorte entdecken Mitgliedschaften anzeigen. A couple of months ago, I contacted customer service to check with them whether my plan and included credits were tied to the calendar month or the billing month (which started on the fourth of each month). I am not referring to a massage or EMS class.I've explained the issue several times to customer service, providing screenshots to support my case, but only receive generic answers and at times, wrong information. Sports improve your health, spark joy, boost your mood, and promote human connection. As you said we've kept the same limits and conditions for a long time. Also, I hope that the data will show you that these latests moves were bad. It feels like Urban Sports Club has not put enough thought into handling such cases where no actual abuse is happening. Too expensive now, was using App for a year, love it. All of a sudden, I can't do multiple check-ins in 1 day as a M member. ), Hallo Lina, lieben Dank für deine Bewertung. Think about the different facets of your personality that come across in different situations – like how you adapt your language from a professional exchange to when you’re speaking to friends at a bar. Subscribing to Urban Sports Club was probably one of the best decisions I made this year. As a self-paid annual member of plan M, I find the plan expensive for the venues that are offered therefore I decided to cancel my contract however you cannot cancel annual/yearly memberships!Many activities such as bordering, saunas, and gyms are not included in the M subscription in my area (Prenslauerberg). STILL KEEPING MY MONEYTHE APP HAD A BUG WHEN I CHECKED IN AND THEY CHARGED ME A NO SHOW, EVEN IF THE OWNERS OF THE SPORT CENTRE WROTE TO THEM THAT I WAS AT THE ACTIVITY. Show More In two months they have completely changed the product. Interesting strategic approach, I'll give you that. Oh my Dear Urban Sports Club!! For that reason, our partners and ourselves have being experiencing extra costs (energy, heating and rental bills to begin with) and consequently, we had to adjust our fees and policies.We really hope you understand that in order to keep up with our wide sports offer, these adjustments have been necessary. Thank you very much for that!Wishing you a sporty day,The Urban Sports Club-Team. Becoming an Urban Sports Club partner is easy: Fill out the contact form. They will dump the responsibility to prove their mistake to them on you4. 30min before the training. When the second wave hit Europe and the studios had to close, Urban Sports Club responded quickly to their partners' and . I went to the class and their partners are also no longer to check participants in. We often use this practical phrasing – and rightly so. Hey Killian,Many thanks for your review and your comments. We’re engaging and fun – our love of sports means we communicate with passion and enthusiasm. Hello Xena, thank you for your review. We knew there had to be a better way. We are excited to hear that you get to discover something new every day. It is almost impossible for me to play beach volleyball in the winter because USC members have to book courts on location on the day, when in practice those slots are long gone. It is our ambition to be a trustworthy partner for organizations and an uplifting companion for individuals that want to be part of this journey. Your Team from Urban Sports Club. © 2023 PitchBook. Your Team from Urban Sports Club. I noticed directly that there was an error and that the membership was activated from the day of registration instead. The check in process should work 100% of the time so we can actually access what we are paying for. Whether you want to build your yoga practice in your hometown, attend a ballet course in the French capital, or surf the Atlantic - it's all within reach with just one membership! We hope you're having a fantastic day! Have an amazing day Your Team from Urban Sports Club. We just simply couldn't go forward if we didn't balance our sports offer and the unlimited access to it. I can join different gyms, different courses. Don't recommend for people who are very active. Hello Gulshan, thank you for your review. We are sorry to hear that you have lost your enthusiasm. Hello Forogh, thank you for your feedback on the annual membership. Have a great day. Die Person, die du weiterempfiehlst, muss neu bei Urban Sports Club sein, d.h. sie ist kein aktuelles oder ehemaliges Mitglied. Overall a nice concept and can be worth the cost. We would like to take your criticism as an opportunity to apologize for any inconvenience caused and to review and optimize these. We give a standing ovation after a win, or a "chin up" after a defeat. In case you don't want to try it out furthermore when canceling you have to make sure to hand in your cancellation 3 days before the end of your membership month. Here are the most common situations that you may encounter: What if I. It is disheartening to see how this situation was handled in a rather robotic manner, with no human insight or empathy.For a club I've been part of for over a year without any changes in my device usage, this experience was highly disappointing. Because everyone is unique, we’re providing you with a catered selection of classes we think you’ll love – including cardio, meditation, and more. © 2023 Trustpilot A/S. Keep it up! if you are already in contact with this partner, to speed up the process, you can draw the attention of the studio to the contact form (https://partners.urbansportsclub.com/) on our website. The message? Hi Name,We get it – when life gets busy, it’s tough to find the right classes to fit your schedule. We summarize this culture in our  5 values. Try reading it aloud to another native speaker. The product is really good and I feel that lately there are some changes that are being implemented for a better experience. Your Team from Urban Sports Club. Our goal is not only to offer unlimited visits, but to continue improving our sports offer and include more and better sports venues and new activities. It'll help us to improve the App, which we are constantly working on. I generally like the USC app and my membership. Urban Sports Club's identity ignited from a solid commitment to building strong relationships with our community, to inspiring people to discover a personalized approach to an active, healthy life. Hey Kira, thank you so much for your review! After you've signed this you can send us your pictures, descriptions and course plans. We're happy to hear you're liking your membership.At the moment, we cannot guarantee this partnership. It is monthly cancellable so I think it‘s worth s try to see if it‘s worth it for you. We'd like to ask us to share your ticket number so that we can have a look at your queries. With our app, you can search for sports and venues, locate the ones nearest to you, book . Deine Welt des Sports - in einer Mitgliedschaft. That's why we make sure our language is positive, inclusive and concise. It might seem crazy, but hear us out... Are you one of those guys who takes Instagram selfies in a sleeveless shirt at the gym – but never actually works out? We aren’t afraid to use humor, but are never sassy. Plus, members can check in to their workouts easily from their smartphone or computer – no matter where they are. Here’s an example: Our digital platforms will be unavailable for the next few hours. Cancelled after the first month…, Dear Julian,Many thanks for your review!We are sorry to see you unhappy. That's why we pay close attention not to confuse our offer with the technology we use. At the moment, only as users, we have to pay a fee but we can not even have a double training one day if there was a last minute cancellation.Last Friday, for example I waited for like 10 minutes for my class, but the teacher never showed up and I had a flight later which did not allow me to train that day. We’re not afraid to be cheeky when the moment’s right – but we’re never snarky or forced in our writing. Offering the broadest range of sports and wellness activities in Europe is a great deal. https://urbansports.zendesk.com/hc/de/requests/new. We want to thank you for your feedback! I love being able to decide what I want to book and when I want to do it without having to start a membership at a specific place. Trainiere wann, wo und was du willst - indoor, outdoor und online. We communicate in a way that people enjoy listening to us, understand us easily, and never feel judged. We also make sure that we’re using colloquial language in every market. Will try to find a better alternative when Urban Sports! It directly reflects our core values and provides us with actionable guidance that will truly inspire members, partners, corporates, our team – and society at large. This activity incurs discounted additional costs which are to be paid at the venue. Based out of Amsterdam, OneFit is one of the fitness aggregator, giving its users access to a multitude of different gyms and studios through a single monthly membership. Have an amazing day. After having done this they immediately send you an automated response saying that it will take up to 8 business days before you get a response. You could have even decrease the max check-ins per partner instead! We’re a club where everyone feels understood and supported. There still is staying the Corona information... Hello Petya, thank you so much for your review. At partner venues, you can check-in either daily, 4 times or 8 times per calendar month. I created a membership with a future start date. At the end of the day, Urban Sports Club is a community with people at its core. This attitude is what we’ve defined in our “Urban Spirit”, which serves as the foundation of our Brand Voice Formula. but off lately, I can't do that. I'm paying for a service I can't use, which is a huge disappointment considering the company's futuristic business idea. Bringing excitement, humor and joy to everything we write is key to staying relevant and memorable. Plus check-ins are limited check-ins that are significantly more expensive than regular check-ins. :) Have a great day Your Urban Sports Club Team. !Two things that could be improved:- Being more mindful of possible illness or impossible-to-predict situations, and allowing people to "no-show" once a month, for example. Wir hoffen, dass du mit unserer Lösung zufrieden bist. Dear JD,Many thanks for your review and your valuable feedback.We are excited to hear that you have fun with our app. This app has made me the healthiest and happiest I've ever been. Unlimited fitness, yoga, swimming, bouldering, dancing, wellness & more in one monthly membership. ️On the other hand, I’m really sorry to hear about your negative experience with some of our processes. I have the L plan, which includes a monthly massage. 1 follower 0 comments 0 votes Urban Sports Club created an article, 1 year ago Can Urban Sports Club cancel the partnership at any time? You subscribe and it says "PAUSE ANYTIME" and then as soon as you start the subscription it says "YOU CANNOT PAUSE FOR THE NEXT 12 MONTHS". They will block you, so you can't use their app.2. This has led to a reduction in services for users and is a clear indicator of their values as a company.It is also a deliberately obtuse process to pause membership and restart it. We use dedicated people and clever technology to safeguard our platform. So, we founded Urban Sports Club with one bold ambition: to disrupt the industry by making sports available through one streamlined access point. And that's why curiosity is essential for us. The strict cancelation policy is a great incentive to show up, they have lots of studios in Berlin and it's great that I can use it when I go back home or travel too. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. And I am more active now while having fun. Both online and in-person options and the massage that comes with the L plan is great! With the new pricing structure, Urban Sports Club is becoming LESS valuable over time. Very easy to use, interesting studios to go, I really appreciate Urban Sports! All in all, we constitute a community of people passionate about sports, but also, of venues and studios who can promote themselves through our platform. Your team from Urban Sports Club. Who we are To check in to the studio, you need to scan the partner's QR code. Considering the number of issues they are dealing with, perhaps they should consider pausing certain features that may unintentionally penalize non-abusive users, causing an unnecessary surge in support requests.Another puzzling aspect was the calculation of the 24-hour block period. The annual one for a reduced monthly price has a cancellationperiod of 12 month, a standard membership can be cancelled monthly and with company sponsored memberships it depends. Even worse is the fact that you lose any unused check ins at the start of your new subscription month. Access over 8,000 partner venues and 50 types of sports across Europe with just one membership! This can be a little annoying sometimes.Either way, 5* review. 1 Select membership 2 Sign up 3 Payment Choose the membership that suits you best Sign up in Berlin Monthly Save up to 12% Annual S 33 € /month* 4 check-ins Cancel with 3 days notice Unlimited access to Video on Demand Venues & activities with S Sign up with S Venue check-in limits apply. The reason why many of your users are coming to the platform in the first place is to benefit from the flexibility and diversity of programs compare to a regular gym. Thanks for taking the time to bring this to our attention.

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