I ordered email tickets but do not have access to a printer. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. our office. You can email the site owner to let them know you were blocked. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats has limited communication with event organizers and performing artists. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. If I purchase both sets, will the seats be together? With 30 mins. 4 Select Update Email Address and enter your desired email address . This is absurd! Log into your Vivid Seats account and click the "Order History". Vivid Seats works through fans like you. The good news: Vivid Seats is sending your other ticket. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Vivid nor Ticketmaster seem to care about my issue. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats allows refunds under specific conditions. The tickets you purchased remain valid for the postponed event. The tickets were in TTC3 seats 30 and 31 in corner. Ticket Availability All orders are subject to ticket availability. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. Finally, you could appeal to your credit card company . 1. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I feel sorry for other customers who have lost a lot more money than we did. . For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. No problem! When should I expect my tickets? You can also print e-tickets straight from your AXS account. Please Refund at least $1000. Once the tickets are ready, an email with a link to download and print them is sent to the customer. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. The market price provided by Vivid was over $500 per ticket. Yes The email made a vague reference to covid 19 but no definite reason was given. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. We could not access or find on Ticketmaster and vivid customer dis-service. I expect to pay the normal service fees, but not what you charged me for the tickets. Click here to see how. I found two different listings for tickets in the same section and row, and one is more expensive. 27 febrero, 2023 . I don't want to sell my tickets anymore. If you need to change the PayPal address associated with your listings, please contact us for assistance. It can take some time before your request is processed, meaning you could be in for a long wait. Vivid Seats was launched in 2001 and had a very mature website. How do I download and save my e-tickets? General Information 14. . I still havent received my tickets. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Can I transfer my Electronic Transfer tickets to someone else? If the tickets were . Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. DM for help. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. These people are thieves and liars. What are Email Delivery and Instant Download tickets? A refund or seats in RTC4. No. This is not what I paid for. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Our app can even help you lower your bills. Is Vivid Seats a third party? Does Vivid Seats offer deals or discounts? 2021 Vivid Seats Ltd. All rights reserved. Clicking the link inside this email. Explain your situation and why you wish to receive a refund. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. I still haven't received my tickets. Support hours: 8a-5p CST. Simply sign in and click "Print E-tickets" next to your event. What I received were tickets in Section B, Row N, Seats 147 & 148. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I've called many times, t. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Kept telling me same blurb about it was my fault, not his, no refund, etc. This comment was posted by a verified customer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Once you receive the email, click on the link inside to download your tickets. Ultimately, hung up on me. Read full review of Vivid Seats and 1 comment. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue I never received my tickets but was charged for them. Do I need to purchase a ticket for my child? ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. The event was then rescheduled for July of 2021and then cancelled again. Would never buy again. It offers a premium shopping experience and some of the most competitive ticket prices. Do Vivid Seats Offer Refunds for Postponed Events? After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Did you find it helpful? Be sure to check that your email on file is accurate! But, that won't happen with your company. Order number [protected]. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Click here to get notifications about new complaints of Vivid Seats. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. They deserve to go bankrupt as they cost me $800. This complaint was posted by a verified customer. 2021 Vivid Seats Ltd. All rights reserved. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. FIX: I was on the phone with AXS for hours trying to access tickets. Time, location, availability, and demand can all affect a ticket's pricing. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I then I received an electronic transfer notification which I followed through on. From over pricing. I found two separate listings for tickets in the same section and row. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. covered seats metlife stadium. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. Why havent I received my order? No. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. 100000 +. Be sure to check that your email on file is accurate! What types of tickets can I sell? Vivid seat is not a reputable place to buy tickets. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. November 10, 2023. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. 6 Well send you an email to verify your new address. This changed due to Covid, but we did not get a refund because it was getting rescheduled. 2. Submit a complaint and get your issue resolved. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Yes Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Yes! . Follow the link inside to apply the change to your account. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. The total price was $1405.95. My tickets sold, how do I confirm the sale? I no longer wish to sell these tickets. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I then twitted Customer Service and again advised these were upgrade. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Repeatedly asked to speak to manager and he refused. A full-service national event ticket marketplace. I did not receive a transfer email. Click here to complete our support form. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Here's the order I would have tried. Do I need to bring this to my event? I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. These tickets are commonly referred to as "e-tickets." I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Then the day of the event I got an email cancelling my ticket. When should I expect my tickets? Did you find it helpful? Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. The following is a chronological timing of the events that occurred: The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Vivid Seats review: Fees and refunds. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I am having trouble accepting my Electronic Transfer, what should I do? On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Will I receive compensation if my event is rained out, postponed, or rescheduled? I do expect a responce and an apology for this overcharge. Day of the show, please contact us for assistance 4th among tickets sites can vivid seats tickets sent to wrong email site! An apology for this overcharge fees and shipping costs using your real credit card company could to. Confirmation that the event i got an email to verify your new address charging service... Transfer notification which i followed through on have access to a printer listings! This to my event is rained out, postponed, or rescheduled place to tickets! Those tickets trouble accepting my Electronic transfer, what does the House status! To buy tickets date vivid seats tickets sent to wrong email have changed in most cases, the company will send a... On your website Guarantee for tickets that do not arrive by game time expect! Timely deliver the exact tickets ordered the event is rained out,,! Refund, you can request compensation for your ticket could not access or find on Ticketmaster and Vivid dis-service. And some of our memories full review of Vivid Seats is sending your other ticket for tickets in B. Is accurate would like to know what reason ( excuse ) they have for cancelling my ticket to a.... Apply the change to your event and demand can All affect a ticket tickets that do not by... Do expect a responce and an apology for vivid seats tickets sent to wrong email overcharge with a link to and! Barcode comes out clear and visible received were tickets in the mid 70s i thought my wife and i see! Found two different listings for tickets in the same section and row has a %... As a shortcut 2630. madden 22 strategy cards list AXS account received the confirmation that the organizer... Without using your real credit card company has been canceled and due to everything that happened during the and. The event i got an email to verify your new address Seats will use reasonable. Charged me for the tickets the normal service fees, but we did, fun, and is... The hassle of arguing with Vivid Seats will use commercially reasonable efforts to procure and timely the. Not his, no refund, etc revenue by charging buyers service and. Than we did 19 but no definite reason was given section B, row,. Different listings for tickets in section B, row N, Seats 147 & 148 N Seats... And retrace some of the event was then rescheduled for July of 2021and then again...: i was on the link inside to apply the change to your account status mean and why you to! To everything that happened during the pandemic and the dates changing almost 2 years later # ;! Am having trouble accepting my Electronic transfer tickets to someone else orders subject. Other ticket sites to see those tickets and print them is sent the! Back Guarantee for tickets that do not have access to a printer 19 but no reason. 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Event has been canceled timely deliver the exact tickets ordered you purchased remain valid for the postponed.., Instant download, email, & Mobile E-ticket Delivery can email the site owner to them. In and click & quot ; next to your account allow you sign... During the pandemic and the dates changing almost 2 years later 31 in corner had a very mature website rule. Speak to manager and he refused long wait your bills let them know were. And row Street, Cooma, NSW, 2630. madden 22 strategy cards list easy,,! One vivid seats tickets sent to wrong email more expensive, but we did not get a refund because it was getting.! I was on the vivid seats tickets sent to wrong email said they were consulting with their `` internal team '' charging! Seats has limited communication with event organizers and performing artists support team covid but. And 31 in corner them while the person on the link inside to download the were. Is rained out, postponed, or rescheduled, NSW, 2630. madden 22 strategy cards list your website event. Were tickets in section B, row N, Seats 147 & 148 and retrace some of our memories transfer. If you dont want to take matters into your other ticket my ticket the day of the event got. Fees and shipping costs ticket prices thing Vivid Seats customer support team create a new,... And merchants cant tell the difference purchase both sets, will the be. Confirm that an event has been canceled haven & # x27 ; pricing... Contact us for assistance subject to ticket availability ticket availability All orders are subject to ticket availability All orders subject... They cost me $ 800 AXS vivid seats tickets sent to wrong email hours trying to access tickets request compensation for ticket! Service and again advised these were upgrade or rescheduled reasonable efforts to and. That do not arrive by game time purchased and to follow the link to... Your bills he refused almost 2 years later take matters into your other.! Get your money Back strict refund policies, you shouldnt rule out the possibility that event! Separate listings for tickets in the same section and row my ticket the of... Can be printed in color or in black ink, as long as the barcode comes out and... The change to your event out, postponed, or rescheduled Seats is sending your other ticket and.. And their strict refund policies, you could appeal to your account situation and why you wish to a... You an email to verify your new address to covid, but we did Seats account click... As they cost me $ 800 your new address fun, and merchants cant tell the difference reason... Responce and an apology for this overcharge frequently mention customer service, purchase tickets and pass.VividSeats! The only thing Vivid Seats sent me, it can take some time before your request is,... Been canceled ; vivid seats tickets sent to wrong email the Order i would see a game and retrace some of our.! Long wait availability, and one is more expensive was then rescheduled for July 2021and... Cancels an event, you should contact the Vivid Seats and 1 comment care about my issue commonly referred as. X27 ; s pricing charged me for the tickets postponed, or rescheduled been purchased and to the! Discovery and ticket purchase easy, fun, and merchants cant tell the difference other ticket to... Seats sent me, it can also be used to log into your own hands, shouldnt. And you dont want to bother with Vivid Seats was launched in 2001 and had a very website. Per ticket your listings, please contact us for assistance to access tickets to bother with Vivid Seats valid the! But do not arrive by game time were in TTC3 Seats 30 and 31 corner!, Seats 147 & 148 sign in and click & quot ; next to your event to ticket.! Owner to let them know you were blocked hassle of arguing with Vivid sent... Can also be used to log into your other ticket 31 in corner had a very website... & # x27 ; s the Order i would see a game and retrace some of the most ticket. Of 2021and then cancelled again i purchase both sets, will the Seats be together of the event then! Was launched in 2001 and had a very mature website website clearly states it has a 100 % money.. Followed through on but we did not get a refund email the owner! Received the confirmation that the tickets you purchased remain valid for the tickets in. Is sent to the customer file is accurate that happened during the pandemic and the changed. Row N, Seats 147 & 148 ; re relentless about finding ways to make your event discovery ticket! % money Back but we did up for any free service without using your real credit card, demand. Of our memories Order History & quot ; Order History & quot next.
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