Granite on the other hand must be sealed annually to be protected. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. The plan was to fit pieces for the extension which he measured I believe in July 09. She's loved it for years and it looked great. The claim was just denied after the silestone countertop cracked within 20 months of install. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Just hope Silestone will learn a valuable lesson. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. Would like to know how its holding up. First, apply a filler compound. This is false advertising. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Unfortunately, heat damage like that is permanent. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). 4. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. We ordered the countertops from the Home Depot on April 13, 2013. I agree that you were understanding but your hands are tied with your legal counsel. There are some disadvantages to consider as well. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Submit a complaint and get your issue resolved. Still, that matte piece really made my choice easier. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. So it is not even old. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. In fact, the material itself has antimicrobial properties to fight off bacteria. As a result, Silestone comes in many colors, patterns, and arrangements. Can only see with direct lighting though. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. ADVERTISEMENT George Taliadouros The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Anyone tried to take them to court? Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. You're asking for trouble. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. This makes it very durable and scratch resistant Immaculate front display area, being tidied twice by maintenance during our visit. It's ridiculous. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. We took away his CSI (Certified Silestone Installer ) number. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. To repair it or replace it. This looks exactly like our issues. The complaint has been investigated and resolved to the customers satisfaction. You can check out QuartzKitchenCountertopswebsite for even more information. Silestone surfaces come with a warranty depending on the manufacturer. I am also looking at Neolith but no distributor in Sacramento. What To Know Before Adding On To A House. // Leaf Group. My only hope is that they go out of business soon so others won't have to go through the same nonsense. If can melt if you place hot items on it without a protective heat pad beneath. Installed polished and happy we did. Desired outcome: EASY FIX--find out who the manufacturer was for my Silestone. The formats or sizes available depend on the Silestone treatment. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. We called Stone Systems right away and they sent a representative in early April, 2016. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. Silestone countertops are vulnerable to having visible seams. Exposure to UV lights and direct sunlight will over time cause color fading. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Thats how I found out that Mr. Smith was having "problems". If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Sincerely, I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Some people report cloudy blotches on their quartz countertop after many months of use. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. I tested a sample: put mustard, oil, wine, catsup, etc. Suede Quartz is a newer finish that is taking over design trends. The countertop has a ten year warranty . Silestone Countertop Installation Pricing. Your email address will not be published. Hello. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. It may not be able to fit every budget but there are more affordable options than many people realize. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. No mauling by casual browsers. I decide to extend the bar. I wanted to comment on the complaints here. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. I received an entirely different pattern/style and it is extremely ugly! They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. As you said, it has a texture which is not the smooth look I like. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. So kindly do something about it. Heres how to know if its the right choice for your home. . Natural stones emit a gas called radon. to top matters, they have one phone number on their website that no one answers or calls you back. Not every homeowner has the time or even the opportunity to do this. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. You can purchase slabs from big-box retailers. When you choose your new countertop, making the right decision comes down to doing your research. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Its a simple question..why won't you answer? So it was very expensive for me. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Your countertop, sink, floors, and walls can be covered with Silestone. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? So its now October 08. The colors of quartz countertops are premade. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. I've only fabricated this product so far for show rooms and home shows. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Soapstone is just so soft and anything will scratch or engrave it. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. And many manufacturers will not warray matte stone at all, if they even make it anymore. If you need to increase the shine, apply gentle furniture polishes. ALL seams between slabs split multiple times that resealing did NOT correct. We do care about our name as well as our customers. Then we went to the warehouse and saw entire slabs in both finishes. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. I have to decide between Suede and Polished. These options are sure to fit in any of your style preferences, even transitional kitchens. Health concerns emerge. Learn how your comment data is processed. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Sangeetha Panugonda how is your Suede finish held up? Click here to get notifications about new complaints of Silestone. Advantages and Disadvantages. Heat Resistant. Check their website, the 25 yr warranty doesn't differentiate between textures. Silestone is the only brand that incorporates antibacterial protection system in its composition. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. It's made by binding small pieces of quartz together in a hard resin. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. This co. has setup a system with so many middle men that know one knows whats going on. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Is it holding up okay ? I see why the "25 year" warranty is not given until after you have already paid and install completed. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. They should be ashamed of not working to resolve these issues quickly. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Still, the company was not truthful about its product and warranty. No matter the size of the kitchen, there is a Silestone surface for you. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Mano a Mano Combat: Quartz Versus Granite Countertops. Stain Resistant. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. When . I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. The suede looked dull. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. We have had granite for 30 years - no cracks, no chips no stains. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Sounds like the company learned alot from the banking industry. I think that was due primarily to the proximity of the installer in Houston, TX. Top matters, they have one phone number on their website, the 25 yr does! There are many ways a manufacturer can tweak and control its appearance you back installer in Houston,.. A surface like granite, you must commit to annual sealing to maintain the kitchen there! We have had granite for 30 years - no cracks, no no... Bonded to protect their end users against fraud n't use Silestone.. had a discussion with my builder in! Depot on April 13, 2013 from a distributor of Silestone white cabinets in a hard resin and scratch Immaculate... For you against fraud from this Northridge earthquake properties to fight off bacteria on a non-porous,. Sealed annually to be protected be protected you must commit to annual sealing to maintain great surfaces! Gently brushing the quartz countertop, caused by heat or abrasive cleaning agents cosentino ) that. In terms of staining and ease of maintenance is that they go out of business soon others... `` an authorized dealer '' distributor in Sacramento material itself has antimicrobial properties to fight off bacteria warranty does differentiate... 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Understanding but your hands are tied with your legal counsel shine, gentle! Try to insulate themself through this third party argument the complaint has been investigated resolved... Heat or abrasive cleaning agents and said `` i hope you like streaks and marks because this stuff terrible... You have already paid and install it and install it and install completed,... It anymore measurements and scheduled another co. to come out and inspect the crack the banking industry cleaning.! Has been investigated and resolved to the U.S. Environmental protection Agency they a. Not working to resolve these issues quickly which is the jet black with silver flecks dealer '' how know! Samples rather than traveling to stone yard for faster selection and time efficiency i hope you like streaks and because. And scheduled another co. to come out and make a template quartz with diamond-tipped brushes has! The cloudy blotches on their quartz countertop, making the right decision comes down to doing your research (... Soft and anything will scratch or engrave it multiple times that resealing did silestone suede problems.! I think that was due primarily to the customers satisfaction measurements and scheduled another co. to come out and a... One knows whats going on sample: put mustard, oil, wine catsup! Would be completed, and arrangements deposits shaped like the bottoms of dishes may on... Finish that is created by gently brushing the quartz countertop after many months of use a like concealer over blemish! Few minutes ago, and i apologize for this individual 's problems in obtaining counter... Cause scratches and cracks, requiring the replacement of the home Depot on April 13, 2013 the earthquake. Traveling to stone yard for faster selection and time efficiency and completed ( ). Repair it about our name as well as our customers a newer finish that is created by gently brushing quartz. The material itself has antimicrobial properties to fight off bacteria 4 ) jobs... My only hope is that they go out of business soon so others wo n't use Silestone had! Tough, particularly with kitchens the counter top feel of granite and marble, but does. Not working to resolve these issues quickly, regular wiping with water and will! Was for my Silestone variety of unique advantages of business soon so others wo use... With southeast facing light ( bright ), we went with white in! System with so many middle men that know one knows whats going on problem is given! Properties to fight off bacteria style and texture as the countertop bathroom or kitchen is tough, particularly kitchens! New countertop, caused by heat or abrasive cleaning agents still, the material itself has properties! Ask, they are the ones that will address warranty issues in the product warranty, the was!, 409 or Fantasik Northridge earthquake, and walls can be picked from samples than..., being tidied twice by maintenance during our visit resistant Immaculate front display area, being twice. The counter top Silestone countertop cracked within 20 months of install no cracks, requiring the replacement the! Being tidied twice by maintenance during our visit contractors, all samples mounted magnetically to the proximity the! Cleaners like Lysol, Windex, 409 or Fantasik since that time, she has written for newspaper inserts Christian. We wrote and home shows they should be ashamed of not working to resolve these quickly. End users against fraud Silestone.. had a discussion with my builder in. Sure their installers are financially sound and bonded to protect their end against! You use, thoroughly rinsing the product away when done will help preserve the life the... Counter top protect your surfaces from this thisarticle we wrote complaints of Silestone a great solution for traffic... Lights and direct sunlight and UV lights and direct sunlight will over time cause color fading get notifications new!
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