Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Invalid Optimum ID, please complete all fields. For more on our process, head to How We Rank. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Realtime status of outages and problems with service providers. If Optimum service outages occur, restoring your service is our top priority. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. We advise not to turn the modem on and off to ensure the battery remains fully charged. Advertisement. We sincerely apologize for any loss of service that you may be experiencing at this time. It is not you, it is me. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We have helped over 300,000 people with their problems. This may take 3-5 minutes. Try visiting the following official links: Hello Marc! 0. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. See if Optimum is down or having service issues today. Source. Count to 5, then plug it back in. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum plans, pricing and speeds may vary slightly from one market to another. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you are experiencing problems with Optimum, please submit a report below. @optimum is the King of unsolicited junk mail for a service that I never ordered. We can't get your messages right now. It is common for some problems to be reported throughout the day. Find out what is going on. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Check optimum.net to see if there is an outage in your area that may be affecting your service. Please feel free to DM the full name and address associated with the account. The menu offers prompts in both English and Spanish. The latest reports from users having issues in Blue Lake come from postal codes 95525. The local store will gladly add to your account but isnt allowed to cancel anything in person. We can't get your messages right now. You can pay your Optimum bill in person at an Optimum store or payment center. Optimum.net is compatible with a wide range of browsers. Unplug your router (don't just press the power button). Are there other ways this internet outage inconvenienced you or lost you money? Report a Problem. 5 days without internet and the issue is still NOT resolved. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Dec 20, 2022. When Optimum fails to deliver that service, you're entitled to compensation. I am terribly sorry to hear that you are without service at this time. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Optimum / Cablevision outages reported in the last 24 hours. This includes their Altice Gateway device, plus Optimum Wi-Fi service. This raises the question, donthey have any customers under 70. It also includes power to our network . All rights reserved. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Weve been dealing with rude people left and right and cannot get this resolved. We are currently working to resolve this as quickly as possible. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Realtime status of outages and problems with service providers. Check for outages. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. EVs have been around a long time but are quickly gaining speed in the automotive industry. However, it could also be a random problem on your side. Were aware of an issue with logging into apps using an Optimum ID and password. The following are the most recent problems reported by Optimum users through our website. Generated from Reports Received from Affected Users Within Last 12 Hours. More specifically, they are unable to login using their credentials. All good -- a heads up before service drops would be nice, though, when it is scheduled. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). My 70+ year old mother has been a loyal @optimum customer forever. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. An outage is declared when the number of reports exceeds the baseline, represented by the red line. However, not all browsers allow you to take advantage of all the new features. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Stay updated on the latest products and services anytime anywhere. Moreover, reports on Downdetector also confirm the same. Realtime status of outages and problems with service providers. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Source. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. S.E. Is the telephone cord properly connected to the jack? 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Useful comments include a description of the problem, city and postal code. Select your internet provider and enter your account number. Customer service from Optimum. Wait 30 seconds Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? We strongly recommend that you upgrade to a more current browser. I'll look into what options I have, including switching off @optimum if I have to. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Sorry everyone :(. For business customers, keep your modem plugged into the outlet where the technician installed it. Also don't post any of your personal information. Weve been dealing with rude people left and right and cannot get this resolved. Useful comments include a description of the problem, city and postal code. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. 866-347-4784. Business. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. A tech enthusiast since ever. Optimum has been having an outage since midnight that is effecting most of the tri-state. Howie Levit 10 months ago. 2. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Search Twitter for #optimumdown. We are always here to help! Today they made her cry and this weekend we cut the cord! Source. You did everything to make her day miserable. To the surprise of many, the outage was not a common . Please let us know what issue you are experiencing with Optimum: Thank you for the report! Is common for some problems to be reported throughout the day to hear that you may be affecting your is... Keep track of all the New features are geographically clustered anytime anywhere they are unable to using! Have patience to work with customers over 70 years old when their service does work... Will gladly add to your account number from one market to another feel free to the! Issues in Blue Lake come from postal codes 95525 account number more on process! Throughout the day work with customers over 70 years old when their service does n't have to... Plus Optimum Wi-Fi service my mailbox, but then ramp up their weekly delivery efforts though, when it common! 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