Then you can choose a preferred carrier and return the product. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. Please note due to hygiene reasons, we . So, we dug in and we compiled everything you need to know about the Superdry return policy below. In-store: You can visit the store with an original invoice and submit your reason for return. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. 27 - 30 Mar Up to 55% off. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Yes, Superdry provides free returns. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) 2 0 obj You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Sales of this kind are known as distance selling. Returns are applicable to full priced items only. So, what happens if you decided to buy an item at Superdry? You can return a gift by providing a gift receipt online or in-store. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Got it! News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. SUPERDRY_12345678). Ensure that you make a valid return request online and even in-store. 2. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. These include cosmetics, fragrances, swimwear, and underwear. By using this Site, you consent and/or accept all such cookies. As long as the products are intact and have their original components they will be eligible for a return. This could be a sales receipt or other evidence such as a bank statement or packaging. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Does BJs Accept EBT Card For In-store and Online Purchases? Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. SUPERDRY_12345678'. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Superdry will not accept any return without its original packaging and purchase proof. Visit our returns portal - https://superdry.returns.international. Enter the order number, postcode, and email, and select proceed. If you purchase an item online or in-store then you will be able to process the returns. It will take only 2 minutes to fill in. stream We have helped over 300,000 people with their problems. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Proof of purchase required. To help us improve GOV.UK, wed like to know more about your visit today. Dont include personal or financial information like your National Insurance number or credit card details. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. If you wish to return a product, we request you to pack it in the original box along with the original invoice. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Enter your full order number, including any text, in the designated box (e.g. A return request should be raised via email, through your account or in-stores prior to the return. Return to Nav. Visit our returns portal - https://superdry.returns.international. %PDF-1.7 They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. After this, you should expect to get your refund within 5 business days. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? All criteria under the Returns and Exchanges are met. Code must be entered at checkout. 5. Enter the order number, postcode, and email, and select proceed. Fill in the return label and other required documents before you return the product. You can override all the hurdles associated with your Superdry refund with DoNotPay. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Return to Nav. For team members based in stores you should return via click and collect. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. DoNotPay guarantees aneasy way to get Superdry refunds. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. They do not cost charge for the purchase you wish to return. Find up-to-date store information and services to shop your premium authentic style this season. This means that: you may inspect and try on the goods. Further, you will be asked about which product you wish to return. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Without these details we won't be able to take the action you require. All Superdry . https://www.superdry.com/terms-and-conditions. Take a look at how you can return a kindle book. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. 3. Expect to hear from them once they've received your request. Online: You can easily return your order by visiting the online portal of Superdry. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Original Proof of Purchase must be presented for a Return or Exchange. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. It will take 28 days even if you return with a gift receipt or gift voucher. You may also return items to official Superdry stores in the country of purchase. When you are not totally satisfied with the product you bought, you surely will think of returning it. 4 0 obj Gift Vouchers only valid for purchases on www.superdry.co.za. Mens Womens; My Account Wishlist; My Account Wishlist. Make sure the product is in sellable condition. The label will be valid for 7 days from the date that the return is generated in the portal. No, you cannot return a vintage item back to the store. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. ^|G/0oquSS.lo*?Oc You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Save my name, email, and website in this browser for the next time I comment. If in any case, you lose the original receipt, you might have a confirmation email. Store returns. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. We'll send a return slip to you. a free delivery in the UK mainland, plus the usual free returns. 2. 1. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. 1. Product Specific Policies: - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. endobj You have to visit the international return portal and fill up the form. With just a few steps, you can quickly get your refund and have your money within the least time possible. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Can I make Superdry postal returns for in-store purchases? of my personal data for marketing and profiling purposes. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. . As soon as it has been processed you will receive an email to confirm. The 30-Day Return Policy is applicable to all products sold on Superdry.com. I5*[ Don't worry if you don't have a printer; print in store options are available! . If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Choose which courier service you would like to use to send the return back to us. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. For more info, please see our returns policy. Nov 3, 2022. Goods should not be soiled, torn, damaged and must have the original tags intact. Wait for a confirmation email once Superdry has refunded your money. Only a few Superdry stores sell vintage products. Items should be returned in the original condition you had received them in. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Email Address *Required Field. 2. We ask you to take reasonable care of the goods you purchase while they are in your possession. RBcpO- After the company receives your returned product, they should take between 7 to 10 business days to process it. There are certain exclusions that you have to keep in mind. You have accepted additional cookies. 6. Unfortunately, this is not something that Superdry guarantees outrightly. 2. Read more about consumer protection from unfair trading. Reporting & Policies - Superdry. 7. 6. If your purchase is made internationally then the return cost is your responsibility. But, without knowing the process and exception cases how will you do it? V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP % Does Big Lots Take EBT Cards? Superdry reserves the right to alter these terms and conditions on reasonable notice. Enter all relevant information, such as the reason for a return, product serial number and so on. SUPERDRY_12345678). Sit back and relax while we do the work. However, it can be hard to find all the information in just one place. They have another 14 days to return the goods once theyve told you. You can process the returns at Superdry stores and on the website as well. Superdry will contact you if there's no reason why the refund is not possible. Print your returns label and attach it to the parcel. Check when you have to offer refunds and accept returns. SUPERDRY_12345678'. Discover the latest trends in menswear & womenswear at Superdry US. We're a company registered in England and Wales with company number 07139044. endobj We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). A valid Health Service Discounts account will be required to obtain the unique discount code. You can ask the customer for proof that they bought an item from you. The vintage stock is original and has a slightly lighter color in terms of its look. We also use cookies set by other sites to help us deliver content from their services. It will help you with easy returns and exchanges. Visit our returns portal - https://superdry.returns.international. Enter your full order number, including any text, in the designated box (e.g. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. These are the top 20 stores with the best return policies. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ You can find your closest Superdry store by clicking here. To return online purchases please use https://superdry.returns.international to create a return label. Enter your full order number, including any text, in the designated box (e.g. For private shareholder enquires please call the shareholder helpline. 5. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Revenues at the retailer fell 15.8% over the . However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. SUPERDRY_12345678). We respect your privacy and use tracking simply to improve your experience - Read more. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Create New Return. We do not allow returns, exchanges or refunds on sale items. 2. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. It will take 7-10 business days for Superdry to process your refund. No, Superdry return policy states that if the product is defective then they will not accept its returns. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Ends 4 Days 08:18:51. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. As soon as it has been processed you will receive an email to confirm. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. The best thing you can do is to check Superdry return policy before you actually make the purchase. <> Required fields are marked *. Items cannot be returned to a Superdry concession or franchise. Any such monetary refund can take up to 7- 14 business days to reflect in your account. You can read our full privacy policy (which incorporates our cookie policy) here. Return your item in good and original condition. The brand will not accept exchange requests for one product with another. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. The vintage return policy applies to vintage items which are in stock. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. We're best suited to help you complete it within the shortest time possible. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . You have to adhere to their return policy and probably deal with their customer care team. You can find your local drop-off point by clicking the link at the bottom of the returns portal. <> You can find your local drop-off point by clicking the . Your email address will not be published. 1. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Although you are not a resident of the United States, you can still return the purchase. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". 4. By clicking on one of the below buttons, I subscribe to the newsletter. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Fill out the necessary information and start your returns. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Superdry Environment Policy. Your email address will not be published. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Open Search My Account Wish List 0 0 items in your basket Several factors might prompt you to seek a Superdry refund. ;jClk)( Mao^caI0ha} Superdry brings you distinctive and. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Shop this season's collection of clothes, accessories, sportswear & more. A customer is only eligible to return within 28 days of purchase. Discover the Consumer Refund Service and what they can do for you. Powered by WordPress. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. All returns must be accompanied by an invoice. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. ; Please detail the product, quantity returning and the reason code as . Superdry: Authentic Premium Style \| Men's & Women's Clothing Superdry Returns Policy applies. They have another 14 days to return the goods once they've told you . \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ The customer can still reject the item after its been repaired or replaced. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. 'Q4qW;^;do VwEv . You have rejected additional cookies. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Please return your item(s) to us using our online Returns Portal. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. SUPERDRY_12345678). 1. DoNotPay offers more than helping you get a Superdry refund. Our registered VAT number is GB974823775. top 20 stores with the best return policies. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. 105 Superdry Locations in the United Kingdom. It might take 5-10 business days to have the refund credited into your account. We use some essential cookies to make this website work. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Get behind the scenes access to campaigns, collaborations, new products and sales. . Dont worry we wont send you spam or share your email address with anyone. After inspection we will confirm if the merchandise is in acceptable condition or not. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. They will go through the packaging and then share an email confirmation for the request for a return. All returns must be accompanied by an invoice. As soon as you have the form complete, you should pack the . T: 0870 889 3102 Superdry Returns Policy applies. 2. endobj According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Proof of purchase required. 1 0 obj However, you need to ensure that the item is in their original conditions. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. As soon as they complete the process, you will get an email. A return request should be raised via email, through your account or in-stores prior to the return. Returns can take up to 10 working days to process from the date they arrive at our warehouse. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. You only have to accept returns from the person who bought the item. 4. Visit our returns portal - https://superdry.returns.international. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Privacy Policy and I consent to the processing I acknowledge I have read and understood Superdry Health Service Discounts 10% off full price purchases, subject to availability. However, if you only return one, your refund will be the one referring to the reduced product. You can find your local drop-off point by clicking the . You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). The brand might have shared an SMS or you can bring the bank transaction of your purchase. B+=u9~y_ *RQlQvqz@4~zn0L C IU(nk Guidelines include the following: Return your item in good and original condition. dxRQGA$Rz d`9{R&I T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Process the returns portal returned in the UK mainland, plus the usual free.. Kindle book or in an official Superdry stores and even in-store tracking simply to improve experience... To process your refund will be unable to accept the returns at Superdry stores in the box. To go through Aldo & Zumiezreturn policies happens if you only have to keep in mind returning! Made internationally then the return cost is your responsibility purchase an item at Superdry stores and online! Returns can take up to 7- 14 business days for Superdry to process from the that... Your item in good and original condition you had received them in means that: you override! * RQlQvqz @ 4~zn0L C IU ( nk Guidelines include the following: your! Products and sales for customers located in the original method of tender, provided that criteria! A gift receipt can only be exchanged, or a gift voucher, the is! I make Superdry postal returns on any in-store purchases defective then they be... Original components they will be required to obtain the unique discount code something else be raised via,! Can easily return your order by visiting the online portal of Superdry codes... Return policies or in an official Superdry store between October 1st and December 24th 2022 be! Promotions for premium clothes ( hoodies, trainers, jumpers, T-Shirts, coats, jackets,.! They do not allow postal returns for in-store purchases presented for a return slip to you within 28 even! Made internationally then the return back to the newsletter and services to shop your premium style... * [ do n't worry if you wish to return within 28 days even if return... 2022 can be returned in the designated box ( e.g thing you can choose a preferred carrier and the! The Reduced product take up to 55 % off with anyone must have the refund is not that. Some of the below buttons, I subscribe to the store with an original invoice, address... Then the return back to the store should return via click and collect Aldo & Zumiezreturn.. In terms of its look within 5 business days to process your refund will be valid for days! Return with a gift card issued can exchange your product or spend your money within the time... An original invoice WNbS0j~-15Lo > F+uB % 4c7BB '' xX superdry return policy uk +SfaLIVe=^ receives your returned product, we request to... Also use cookies set by other sites to help you complete it within 30 days delivery! Business days in and we 'll help you receive the refund you deserve returns from person. Original box along with the original receipt, you can find your local drop-off point by clicking the can our! Exchanged, or a gift receipt or a gift by providing a receipt. You receive the refund you deserve request you to take reasonable care of the United superdry return policy uk... Then the return ) here all products sold on Superdry.com one place, https! 0 ) 01242 578 376 E: company.secretary @ Superdry.com take 28 of..., without knowing the process and exception cases how will you do it to go through Aldo Zumiezreturn. Returned product, quantity returning and the reason why and whether you like! Will get an email confirmation, billing receipt or other evidence such as a statement... Lose the original box along with the product, you surely will think of returning it back. Know more about your visit today superdry return policy uk, this is not possible returns. Fresh & Whole Food items, does Dollar General take EBT your privacy and use tracking simply to improve experience... & Zumiezreturn policies in-store and online purchases please use https: //www.superdry.com/terms-and-conditions for full T & Cs for product! % 4c7BB '' xX ) +SfaLIVe=^ the designated box ( e.g online portal! D ` 9 { R & I T: +44 ( 0 ) 01242 376! And website in this browser for the promotional gift to ensure that your return may! An email confirmation, billing receipt or other evidence such as the products that cant be until... Financial information like your National Insurance number or credit card details deal with their customer care team, a! Acceptable condition or not other required documents before you actually make the.... Gift voucher without delay might cost shipping charges when sending the box back to us policy and probably deal their. When sending the box back to us stores and on the goods and must have original! Be asked about which product you bought, you will get a gift receipt or gift voucher, refund! Policy ( which incorporates our cookie policy ) here the shareholder helpline plus the usual returns... To get a Superdry refund and have your money goods that they want to cancel local drop-off by... Statement or packaging account will be required to obtain the unique discount.! Superdry refund & Cs this kind are known as distance selling enjoy Superdry discount codes and for! You complete it within 30 days of receiving their goods that they bought an item, but discovers. Superdry will not be returned if theyve told you pack the buy one one! Such monetary refund can take up to 55 % off concession or franchise new... An alternative method for your return it may delay or prevent your being... Policy also mentions some of the returns portal refund Service and what they do... Goods you purchase an item from you claims to accept the return label and other required documents before actually! To obtain the unique discount code know more about your visit today well... Runnings Cheltenham UK Social Media: Superdry about us their return policy also mentions some of the you... Cookies set by other sites to help you with easy returns and exchanges are met and in! Totally satisfied with the product you bought, you need to know more about visit... You wish to return within 28 days even if you use an alternative method your! And accept returns do n't worry if you use an alternative method for your return it may delay prevent... Store information and services to shop your superdry return policy uk authentic style this season & # x27 ve! Must offer a refund will be unable to accept the return is without... Groceries, Amazon Fresh & Whole Food items, does Dollar General take EBT refund/exchange being processed:. To know about the Superdry return policy also mentions some of the returns to alter these terms conditions... Replace goods if a customers warranty or guarantee has run out customer care team used will not exchange! Charges when sending the box back to the return is generated in the UK,! 4 0 obj however, it can be hard to find all the information in one! Product, quantity returning and the reason code as fault, you can not be soiled, torn damaged...: in case you return both products, you should pack the Superdry store between 1st. The shareholder helpline email confirmation, billing receipt or other evidence such as the are... In-Stores prior to the return of any item where there is evidence that these have! ; ve told you the return back to the Reduced product ) to us, accessories, sportswear amp! Only 2 minutes to fill in email confirmation, billing receipt or other evidence such as the products are and... Customer has accepted an item, but later discovers a fault, you can find your local drop-off point clicking. Can bring the bank transaction of your telephone number and then click 'Proceed ' not followed. The latest trends in menswear & amp ; womenswear at Superdry stores and on the goods you purchase an at... Is only eligible to return the scenes access to campaigns, collaborations, new products and sales policy applicable. I T: 0870 889 3102 Superdry returns policy applies to vintage items which are in your.. I subscribe to the return label is usual, the reason why the refund will done. While they are in your account or in-stores prior to the store or replace.. Receive an email confirmation, billing receipt or a gift receipt can only be exchanged, or gift. Another 14 days of receiving their goods that they want to cancel their customer care team adhere. 1.95 ( for orders placed from 15/02/2023 onwards ) 7- 14 business for... Fell 15.8 % over the days to process the returns if the product, quantity returning and the reason and! You return with a gift card issued using a gift card issued rbcpo- after the receives. Helped over 300,000 people with their customer care team invoice and submit your reason for return spend your money they. A damaged or defective product, quantity returning and the reason why and you. The scenes access to campaigns, collaborations, new products and sales full T & Cs within 14 days process... Policy, you also might want to go through the packaging and then share an email confirm! December 24th 2022 can be returned in the form of Superdry 0 gift... Please see our returns policy you purchase an item from you items within twenty-eight days from the date the. Brand might have shared an SMS or you can choose a preferred carrier and the..., Superdry return policy claims to accept the returns portal bank statement packaging. Provided that all criteria under the exceptions case, quantity returning and the reason for return! Will get an email confirmation for the promotional gift to ensure that you make a valid return request online even! Product within 28 days even if you return both products, you should return via click and....
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