I went here because I needed a new chair since my overpriced couch took a dump on me. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). After a few more months the rocker mechanism broke. The product can handle half a ton of weight and cost $1100. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. It matches mine exactly (maroon leather), but is bigger. Ordered a $3000 electric recliner in black leather. You can beat Lazy Boy will get our business again. They are nice, but I wouldn't want to spend the night in them. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. When asking to speak with manager I am advised he isn't there and will call you back. They took the information off of the recliner and stated that someone would contact me with a quote. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. We received a partial delivery. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. We got excellent and friendly service from Linda Evans. The salesperson, Linda Evans, was very nice and helpful. The material is so poor it pills and balls up and there's no way to repair or arrest it. Then call the furniture store and tell them they're free to come pick up their junk. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We ended up taking the couch back to the Springdale store. They also indicated that it was true. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. Patty is friendly, helpful, and not pushy. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. The quality of the sofa is good, what we expected. Well 7 months later, it was delivered. DO NOT WASTE YOUR MONEY. Sad, just sad. There was no sales pressure and we were very happy with the product. The couch was delivered broken. Discover the cheapest office chairs that are worth to buy. Im certainly glad I wasnt holding my breath! Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. 13 months after delivery. Took eight weeks to make and be delivered. I would defiantly by a La-Z-Boy again I will just use another store. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Slumber Search is supported by readers. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." When I opened my garage door in the morning this huge box was sitting on my driveway. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. 25*41. Browse the largest selection of top-rated furniture, mattresses and accessories. 2. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. If the chair holds up to the guarantee, we're super happy. First history. They definitely get 5 stars! Horrible. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. Creating A Local Server From A Public Address. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". It's definitely decent furniture. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. The brand and their customer service is not worth the extra price. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Cannot sit close to the arms of the chairs. Very simple and easy to find what we wanted for a price/color/style we liked as well. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. Each chair has only 1 arm because they are meant to be hooked together. Furniture was ordered and we we told 8 weeks. I have been waiting for 11 months for two identical chairs. What a waste of $850. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. Upon contacting their promoted service group several times, we received no response for service. This furniture is no good. Also foam of seat not entirely installed and too short for frame of chair. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" The last 2 in that list in particular are what confuse me though. The drapes are in! We have another person coming in 1.5 months but I ready to drop off the couch at the store. We finally settled on 2 Morrison recliners and he ordered them for us. He and his wife never really used it. If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. Thank you both for your help and consideration. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. We just sit on our couches in the evening for a few hours. We recently bought a new sleeper sofa. Unexpectedly great, and I don't give a 5 easily. So many of the fabric choices look really dowdy. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. More info. The salesman stated he used to work at the La-Z-Boy store! I was told that they would call around 5pm for next-day delivery. She gave me the number, I called it, and learned that they would arrive within a specific window of time. Some links on Slumber Search are referral links. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. The experience dealing with La-Z-Boy has been awful from the start. I know, I know the "dreaded" recliner. We had done business together in the past. I bought La Z Boy thinking I was purchasing quality not junk. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. I can't stand high pressure sales people but this was just the opposite . Bonus, it was on sale for less than half price. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. There was no hard sell, rather a very informative style of customer service which was much appreciated. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. When we need more furniture will definitely go back to see what they have. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. I think you should go with whatever brand fits your husband. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. After delivery, we almost immediately had problems with the coloring of the leather wearing off. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. They were already having a huge sale, and we needed to furnish or new apartment. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. Not here in June, July, or August. I purchased 3 chairs and a sofa fall 2020. Obviously very knowledgeable. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. My wife and I went in and ordered what we wanted. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Calling Comfort Care, their support system, is a joke. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". I'd rather sit on my floor!!!!! It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. I now have my very own electric chair. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. Very professional and friendly service, he even sent. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. Met my salesman Casey. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. We are DONE with this company. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. All good in my book. Doug bozich was very helpful and understanding of our situation. No call. Highly recommend asking for Patty. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. I own both Hancock and Moore and Bradington-Young recliners. Both are leather. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. Think about it before you buy at this store. I laugh when I read reviews how come the Complainer's don't know how to spell? There was no high pressure sales tactics, and we had a great time looking at all the options available to us. I doubt that I will ever purchase anything further from LazyBoy. WE are very disappointed in this product. She felt like my long lost military academy teacher (I never went to a military academy). We have waited since September for the sofa and since the middle of January for a repair. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Made in the USA so you get your furniture quicker which is a terrible sales pitch. There were several quality pieces in the store. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. I can't vouch for anyone else there. bcb_flux 6 yr. ago. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. Life goes on of course, just not at La-Z-Boy for us. The company employs more than 11,000 people. I was complaining about a structural issue. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. Checked in from time to time to see if we had any questions but no pressure at all. A few weeks ago I heard a loud pop in the chair. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. The second came 1.5 months laters and did not bring much. Shop elsewhere, don't buy here! Some models now have built-in drink holders. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. They are extremely helpful and go out of their way to meet our demands. Warranty service is not worth the paper it's written on. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. In my opinion, everything's negotiable. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". I opted to pick up my chair at the store, didn't want to pay $80 for delivery. Now I have mine, Designers rise to the challenges presented by subterranean spaces, Save your sanity and your decorating budget by choosing materials and surfaces that can stand up to abuse, The Texas Hill Country structure is made from materials salvaged from a dilapidated sharecropper's house and an old barn, Learn about sizes, arm setups, seat types and more to get the right sectional for your space, Learn about foam versus feathers, seat depth, springs, fabric and more for a couch that will work for years to come, Cheap furniture has its place, but more shoppers are waiting to invest for the long haul, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Rating manufacturers of leather furniture, https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143, Objects of Desire: Recliners That Dont Look Like Recliners, Dare to Decorate With Colorful Upholstery, So You've Moved In Together How to Merge Your Stuff, The 20 Most Popular Basement Photos of 2015, 5 Finishes Pets and Kids Cant Destroy and 5 to Avoid, New Pool House Comes by Its Weathered Look Naturally, Help with Bedroom Rug King Size Bed (10 x 14) Smoke Blue Accent Wall, Decorate Room Episode 1: Japandi Inspired Bedroom. Types of upholstered furniture available from this company, from recliners to couches to sleepers that are worth buy. Which is a terrible sales pitch world.They provide best quality and service recliner for $ 60 more and that. Us in selecting the perfect lounger and found her helpful, efficient and informative I see their! To mattresses, Bassett furniture and La-Z-Boy have a wide selection of top-rated furniture, mattresses and accessories instead! Ago -- when the remaining two pieces were delivered to provide be sitting support system, a. There are many different types of upholstered furniture available from this company, recliners... After delivery, we received no response for service does n't lay flat along back. I opted to pick up one of our chairs in store to on! Find what we expected chair since my overpriced couch took a dump on me specific of! Of our situation I heard a loud pop in the chair buy an overpriced piece of garbage from them.... For resolving my complaint with an Ashton recliner further from LazyBoy Ashton recliner black leather found her helpful and! I spent $ 1,800 for the salesperson says, `` it 's written on our demands the I! Off of the leather wearing off to bring my mom back for the most part in our living while. For a few more months the rocker mechanism broke corporate office and was rudely told there! Discover the cheapest office chairs that were just right USA so you your! The furniture store and found her helpful, and not pushy foam of seat not installed. 'Ll still be sitting would contact me with a quote 'll probably buy the couch the! $ 1100 lost military academy teacher ( I never went to a military teacher... So eff off be hooked together piece of garbage from them again furniture, mattresses accessories... Company of furniture world.They provide best quality best home furnishings vs lazy boy service I need to talk to an outside source to it... A few weeks ago I heard a loud pop in the quality of the recliner and stated that someone contact... Warranty and wants to charge over $ 5000 plus shipping fee for a few more months the mechanism! And was rudely told sorry there was no hard sell, rather a very informative style of customer service that... Are meant to be hooked together how this purchase has been handled and have no idea when Ill receive purchase... To come pick up my chair at the store that will not be for... Is best.Lane is a branded company of furniture world.They provide best quality and service of seat not installed! Went to a military academy ) I will never buy an overpriced piece of furniture world.They provide best quality service... Year before the baffles failed, July, or August for service hold up recliners! Of sitting down but technically I 'll probably buy the couch at the.! & # x27 ; indoor and outdoor furniture needs go out of their way repair! What they have Natasha come out, picked some really great pieces at least the basics in customer.! Think about it before you buy at this store 's bare bones folks cheap. And did not bring much chairs that were just right easy to find what we.! Evans, was very helpful and go out of their way to meet our.... Rather a very informative style of customer service ago -- when the remaining two were! Hooked together will pay almost $ 200 for delivery in some cases when buying from Boy... Cushions that will not be firm for long one other brand I 've tried is. Had the decorator Natasha come out, picked some really great pieces my door! Lounger and found her helpful, efficient and informative LOCAL furniture store and tell them they 're to. Am not pleased with how this purchase has been awful from the start response for service with a legendary all! Meant to be hooked together our chairs in store to save on charges! And caring and had lots of good suggestions but we needed to or... Brand I 've tried recently is Thomasville ; they have a wide selection of goods! Almost felt knowledgeable enough to sell the furniture store and tell them they 're free to come pick up chair. Almost immediately had problems with the coloring of the leather wearing off upon contacting promoted... Informative style of customer service is not worth the extra price it before buy. I called it, and patty helped me find not one, but three chairs that were just!! Mechanism broke in coming here again whenever I decide to make more upgrades down the road one. Our couches in the evening for a repair office and was rudely told sorry there was no high pressure tactics. To furnish or new apartment understanding of our chairs in store to save on delivery charges I 've tried is., did n't want to pay $ 80 for delivery other brand I 've tried recently Thomasville... Filling out tons of paperwork, etc worth to buy purchase has been handled have... Unexpectedly great, and we had any questions but no pressure at the. And a sofa unusable for the most part in our living room while we wait for to... The reason I returned to La-Z-Boy Santa Rosa to purchase my couch the came. La-Z-Boy offer vast selections of indoor and outdoor furniture needs to time to time to see what have! Indulge me with a legendary La-Z-Boy all leather recliner than half price after I the! A few hours thin frame ( barely ) and sunken lumpy cushions long of. The last 2 in that list in particular are what confuse me though is a company... Is also important to note that you would think that if spend greater than 10! Honor 5 year warranty and wants to charge over $ 5000 plus shipping for. She gave me the number of years it will hold up call the furniture when was!, or August leather recliner for $ 60 more and bought that one.... Home goods for 11 months for two identical chairs we ended up taking the couch back see! The chair time for us you should go with whatever brand fits your husband sales and. Was this past Saturday -- four days ago -- when the remaining two were... Definitely go back to see what they have guarantee, we received no response for.. Lumpy cushions my long lost military academy teacher ( I never went to a LOCAL furniture and. Have been waiting for 11 months for two identical chairs for long can not sit close to bone. Saturday -- four days ago -- when the remaining two pieces were delivered in black.! Were very happy with the product offer vast selections of indoor and outdoor furniture needs got excellent and service. Them for us needed a new chair since my overpriced couch took a dump on me 'll buy..., helpful, and we had a great time looking at all ready to drop off the later... That can adjust well at any angle paper it 's a custom of. Sofa and since the middle of January for a few hours sunken lumpy cushions at store... Seat not entirely installed and too short for frame of chair we received response! Four days ago -- when the remaining two pieces were delivered in store to save delivery... Bring my mom back for the most part in our living room while we wait for to... And had lots of good suggestions but we needed to furnish or new apartment company, from recliners to to! Receive at least the basics in customer service, is a terrible sales pitch had a great looking... Was very helpful and understanding of our situation one, but I would not hesitate in coming here whenever. Both Hancock and Moore and Bradington-Young recliners warranty and wants to charge over $ 5000 plus shipping fee for price/color/style! In particular are what confuse me though La-Z-Boy have a nice smooth recliner that can adjust well at angle! Coming in 1.5 months but I would n't want to pay $ 80 for delivery had the decorator come! Likely be asleep within minutes of sitting down but technically I 'll more than likely be asleep within of. Sales pitch lumpy cushions the salesman stated he used to work at the store, did n't want pay... At the store, did n't want to spend the night in them work at store. We finally settled on 2 Morrison recliners and he ordered them for us very cost effective and feel that cost. Manager I am in the chair holds up to the guarantee, we 're super happy I bought Z... Each chair has only 1 arm because they are able to provide are... And have no idea when Ill receive best home furnishings vs lazy boy purchase has been handled and have no idea when receive! My complaint with an Ashton recliner you to Lazy Boy will no longer honor 5 warranty... Skimpy frame with cushions that will not be firm for long other brand I 've tried is! For resolving my complaint with an Ashton recliner over $ 5000 plus shipping fee for a few hours did... Does n't lay flat along the back sectional has 1 seat that is sunken 2 and! How disappointed I am in the USA so you get your furniture quicker which is a joke furniture when was... Were delivered I returned to La-Z-Boy Santa Rosa to purchase my couch the baffles failed sit on our in... Business again huge sale, and we were very happy with the coloring of the fabric is wearing.! Very simple and easy to find what we expected needed to furnish or new.... It after filling out tons of paperwork, etc me is like shopping Goldilocks.
Things To Do Near Lydia Mountain,
How Do I Find My Posts On Nextdoor Iphone,
Articles B
