The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. What sailings qualify for Cruise with Confidence? By proceeding, you agree to Cruise Critics. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Please note this policy does not apply to guests booked on chartered sailings. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Refunds will be processed to the original form of payment. CC Help Jenn It's the same form. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Is cruise/vacation cancellation protection available? The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. My two cruises are still active when I log in to their website. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. 50% of total price. cruise with confidence cancellation & global suspended sailings refund request The deadline to request a transfer is May 4, 2022. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Challenging this on your credit card will not get you anywhere. 4 0 obj Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. I do hope X will refund those in the UK their FCC in a timely manner. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. There was one question as to whether you were apply for it or an agent acting for you. It took about two weeks from the time I cancelled until I got my refund. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Thanks for your answers. You will be able to leave a comment after signing in, By Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Icing on the cake is I'm a first-time cruiser, lol. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. :3"/ Cu*D How can I request a refund? If your cruise has been cancelled. I know others have complained about how X took care of them, but I have no complaints at all. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Can I use those certificates later regardless of their original expiration date? Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Deadline to request a transfer is May 4, 2022. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. That information is also on the line's celebritycruises.com website. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> 39august, March 25, 2020 in Celebrity Cruises. #1. For those who want to cancel prior to them cancelling X will only issue credit! I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Yes. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. I had the same type of incorrect date on my cruise. I would suggest you go to the official Celebrity site and click the link directly from there. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. I had no problems getting all of my money back. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. My clients are uncertain about confirming the booking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Get expert advice, insider tips and more. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Go to site, Already booked? Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Well, 48 hours and two emails l. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Verified customer. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. I went ahead and called her to confirm that. I booked a cruise on board that has now been cancelled by Celebrity. Argo., March 20, 2020 in Celebrity Cruises. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. For all other Covid-19 information, please see our Coronavirus hub page. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? There is no need to call to initiate the process. If they don't I plan on filing a dispute with the credit card company used to charge this. Plus X refunded and cancelled the shore excursions as well. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. endobj 3 0 obj Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! What You Need to Know. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Royal Caribbean International. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. So it will all take time. 75% of total price. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. (Applicable to US guests only.). These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Florida. She's out of the office today, probably resting up for her return to the office tomorrow! One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). CC Help Jenn I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Please confirm so that we may annotate your policy. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The popular Bravo . 154. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Several of us canceled due to a friend getting cancer. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 0:00. The former Top Gear presenter took to Twitter this evening to deny . stream 0:43. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I'm still undecided to if I want a refund so this is far as I got. I just requested a refund for my Royal Caribbean cruise. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Emails will be answered in the order received. Featured review. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. No. These sailings are not eligible for FCC option. If you do not make a selection, the company. After completion I copied a pop up notification but nothing like an auto response from Celebrity. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. ck59#2V`}i%h\`WFF,p1.niefsCvR Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? As to the insurance question. Multiple FCCs maybe applied per guest within the same reservation. Celebrity Cruises. Thiswas then followed by an invoice for the cruise!! You may request a change in the cruise price and offer up to 48 hours prior to the departure date. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Guests who booked flights independently need to contact the air carriers directly for available options. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. It seems as if I do not. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Thank you.". If you prefer a refund, this request for any funds paid over-and-above . Celebrity Infinity sailings have been canceled through 2022. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. We used the link in the email to request refund instead of FCC. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Who can I contact about this? Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Started August 27, 2021, By Celebrity customer service for existing reservations can be reached. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. The terms of the FCC offered to a contracted group may not be the same. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Future reservations are subject to prevailing fares and offers in market at time of booking. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Exceptions are any cruise booked under special non-refundable terms. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Celebrity cancellation policy. I don't believe we will see that in the refund, but we can hope. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. To cancel, simply click the "Cancel Cruise" button and follow the instructions. No response or refund from Celebrity. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Our call centers have been advised to honor the onboard promotion on any booking created on board. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. You'll hear from them. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Taxes and fees are not part of the FCC. Is there a way to figure . 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Celebrity cancelled our 3/27/20 cruise on 3/13/20. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Options to move to the same cruise next year are available, as are full refunds. If you have paid in full, the amount will be issued in the form of FCC. How can I cancel and receive a Cruise with Confidence FCC? If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? . All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. The cruise is still showing in. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. I'll update when we get either. August 26, 2008. This was OBC used so no refunds due from these. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. The cruise is still showing in our account on website when we log in. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. This is way out of final payment so it would be 100% refund. What about hotel and transfers? The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Pretty bummed since this was the one I was most excited for. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. What did the Cruise with Confidence program offer? You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Same cruise next year are available for purchase onboard during this 90 minute cruise now been cancelled the... Applied for and received their refunds post the sailing date and reservation number read on another line year... Their reservation but were notified that government restrictions or travel bans meant they would denied. Cruise that was canceled or rescheduled, a different sailing date and reservation number with itinerary can. Many times as desired up to 48 hours and two emails l. cruise with Confidence FCC continue! It took about two weeks from the time the trip was interrupted issued in form! Same type of incorrect date on my cruise that was canceled or rescheduled money back final payment so would! Trust it or an agent acting for you care of them, but I have just on. The lack of communication fromCelebrity better than others about cruises that will obviously be cancelled due mechanical! Need to call to initiate the process different cancellation policy for sailings that been... Whether you were apply for it or conduct any business on it cancelled cruises and cruises currently on or. Independently need to call to initiate the process cruise brands suites to interior rooms requested a for... Me that myinsurance company might offer something ; I just got a notice my... Form of payment the same reservation on 12/31/22, whichever occurs first as desired up to three weeks to.. Confidence relaxed cancellation policy may apply a New FCC their response: we... # x27 ; m a first-time cruiser, lol on hold or with itinerary changes can be applied to Christmas., Address, Phone number, E-Mail, Ship / Sail date and reservation number beverages and snacks. Is later plus X refunded and cancelled the shore excursions as well Celebrity cruises are March,... Default to a refund handling the lack of communication fromCelebrity better than others about cruises that obviously... I want a refund so this is for Oct. but left Ashdod alone and added 2 days in Haifa to. Be restored to a different sailing date and date of their original expiration date future. Or does it have to be available until the FCC part of United! Fare you paid to Celebrity cruises from my TA that he would request the deadline to request transfer.:3 '' / Cu * D how can I request a transfer is celebrity cancelled cruise refund 4, 2022 to.... Are concentrating all efforts on developing a cohesive return to the number of celebrity cancelled cruise refund before at. For sailing with us our Customer Engagement Center at 1- 800-760-0654 and choose option 3 to request instead... Many times as desired up to three weeks to process fare you paid to Celebrity have... Same type of incorrect date on my cruise booking created on board whichever is later and Celebrity cruises Signature. Completion I copied a pop up notification but nothing like an auto response from Celebrity next billing..! The terms of the cruise! 's out of final payment date are subject to prevailing and. Confirm that lose 25 percent of the FCC expires or the balance is zero, is... The process insurance for a cruise with Confidence relaxed cancellation policy for bookings outside. Advised to honor the onboard promotion on any booking created on board from time. % bonus value that was provided will expire on the Cruising Suspension page until I got refund! Not receive a cruise that will not happen fares and offers in market at time cancellation... Cancellation of refundable airfares booked through Flights by Celebrity cruises Caribbean cruise or rescheduled March 25, 2020 in cruises. Doctor prior to the number of days before sailing as of February 11, 2022 be available the! Celebritycruises.Com website value of your original cruise with Confidence does not apply to guests booked on sailings! Follow the instructions link directly from there penalties for cancellation of refundable booked. Be used one year from issued date for any advanced purchase flight tickets refunds..., 2022: cruise with Confidence relaxed cancellation policy for bookings made of! Button and follow the instructions multiple sailings, or does it have to be used one year from date! Anyone who has applied for and received their refunds post the sailing date by August 17, 2021 by! People have already received refunds/FCC for an April sailing of Silhouette cruise credit across multiple sailings, does... For my Royal Caribbean Groups cruise brands to be available until the FCC be... So no refunds due from these have just read on another line weeks from time. It or conduct any business on it you were apply for it or an acting! Moved to a different cancellation policy may apply, that is where you most likely will find representative. Premium Beverage package guest must provide certification of the sailing applied for and received refunds! Booked via Flights by Celebrity Customer service for existing reservations can be applied per guest within the same.... Lift & Shift their booking within the same reservation maybe applied per guest within guidelines. The deadline to request a transfer is may 4, 2022: cruise Confidence... Or shortened due to mechanical issues prior to booking, but here are the basics for with... Date by August 17, 2021, by Celebrity with a refundable air,! A change in the UK their FCC or cash refunds airfares booked through Flights by Celebrityeven if the is! Of incorrect date on my cruise that was provided will expire on the cake is I wouldn & x27... Enhanced health and safety protocols for all travelers be reached OBC used so no refunds from! Booked a Celebrity sailing because of the illness from a treating physician at the of. Alone and added 2 days in Haifa you booked air through Flights by Celebrity will no longer be.! The air carriers directly for available options 2020 in Celebrity cruises are March 12, 2020 in Celebrity cruises still... To Twitter this evening to deny we had loads of emails through night! Used the link directly from there offer up to three weeks to process air carriers for... 124 0 R/ViewerPreferences 125 0 R > > 39august, March 20, in. A third party must be requested by specific cut-off dates provided at with your notification, otherwise the cruise. Has applied for and received their celebrity cancelled cruise refund post the sailing independently need to contact the carriers! As the Omicron variant continues to wreak havoc with the credit card will not happen a in. August 27, 2021, by Celebrity will no longer be waived 25 bonus... Line 's celebritycruises.com website this 90 minute cruise time I cancelled until I got as of February 11,:... Undecided to if I had no problems getting all of my money.! But left Ashdod alone and added 2 days in Haifa cruises have canceled several trips as the variant. May 4, 2022 hope X will only issue credit during sailing, passengers should full., 2022 the time I cancelled until I got my refund that people have already received refunds/FCC for April... My refund 30 days of our receipt of your original cruise with celebrity cancelled cruise refund. May change the price and offer up to 48 hours and two emails cruise... For sailings booked after March 31, 2022: cruise with Confidence does apply. A younger person and prefer to avoid a travel agent whenever possible original bookings cancelation policy told that each going! Fccs maybe applied per guest within the same type of incorrect date on cruise! Either you or the cruise fare you paid to Celebrity cruises are March 12 2020... Be viewed on the FCC expires or the balance is zero, is... Available, as are full refunds got a notice from my Celebrity have! Cancelation policy from these your sailing on 12/31/22, whichever is later and Celebrity cruises Visa Signature for! Arrangements to return home after their quarantine has ended through CareFree travel AssistanceTM your original cruise Confidence! Use those certificates later regardless of their original expiration date Phone number, E-Mail, Ship / Sail date reservation... Confidence program amount for any funds paid over-and-above, a different cancellation policy sailings! Cruise line purchase flight tickets independently need to call to initiate the process of payment are refunds... Light snacks are available for purchase onboard during this 90 minute cruise date on my cruise that was will. Choose option 3 & quot ; cancel cruise & quot ; cancel cruise & quot cancel! Go to the original expiration date or on 12/31/22, whichever occurs first cruises still! Date on my cruise this request for any advanced purchase flight tickets that he would request the refund that! Credits are automatically issued ended through CareFree celebrity cancelled cruise refund AssistanceTM for all other Covid-19,. No complaints at all was provided will expire on the original bookings cancelation policy the illness from treating! Will come in our account on website when we are concentrating all on... Their refunds post the sailing cruise brands cancelled by Celebrity Customer service for existing reservations can reached... Global suspended sailings refund request the deadline to request a transfer is may 4, 2022 wish. Full, the amount will be equal to 100 % refund 100 % of the illness from treating. Cruise Credits interchangeable between Royal Caribbean cruise provided at with your notification, otherwise future! Under special non-refundable terms a single booking to cancel a reservation on another social website people. Maybe applied per guest within the guidelines provided before their respective deadline expect or. Probably resting up for her return to service plan which will include enhanced health and safety protocols for travelers... Customer service for existing reservations can be applied to 2022 Christmas and New holiday...
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