If you order multiple styles with different delivery dates, they may ship separately. I don't think you got it! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. The exchange went very smoothly and quickly and I am happy with the result. Trust that their reputation is deserved. Should have read reviews before ordering. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Caveat emptor. You can email us at resolution@lucyinthesky.email so we can further assist you. Please read the product description of each item carefully before purchasing. I reached out to customer service numerous times and have not had a response. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Feb 15, 2023. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. BEWARE. I've made several purchases on different occasions from this store and nearly all of which came with problems. Very cute dresses, but why not make them at least an inch or two longer?! All of my questions were answered. There are no fees if you pay on time. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? If you need help please email us at resolution@lucyinthesky.email if anything else. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. We're so glad that our customer service team was able to assist you. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We do not save your payment method details on our website. All orders are subject to availability and confirmation of the order price. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. A store credit is automatically applied to an account attached to the email used for an order. Track. Its pathetic that they do that to customers. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Continue. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I ordered my dress september 13 it's now october 1. is it supposed to take this long? this was for a very special event and now i have no outfit and no resolution to this. Hi Hailey, Yes, it says so on the website -- READ THE FINE PRINT. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. Ordered from this company thinking the dresses were cute. - Kate, Hi Jessica! Good Luck! Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. -Kate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 14 following. 7,129 posts. -Kate. You gotta keep returning and getting a dress that would finally fit - if at all! Don't waste your time here! I feel tricked and pissed off. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? This has been quite frustrating. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. Our regular return policy applies to all orders made through AfterPay. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. This will be automatically applied to your account attached to the email address used for the order. If they don't offer refunds, they should have made this much more clear during purchase. 10/10! HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? If you're reaching out to us regarding an order, please have your Order ID in your message. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. LUCY IN THE SKY Help Centre. Hi Janie, The customer service is out of this world. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I had to do a charge back from my credit card company to get my refund back. Were almost out of time and do not have a back up plan. Now my daughter has no dress for homecoming and we are scrambling. Customer FAQs. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. DO NOT BUY FROM THEM. We're so sorry about the delayed style. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. LUCY IN THE SKY Help Centre. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Horrible company and horrible customer service. Horrible customer service. This site promises to ship an item by a certain date. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Please email us at resolution@lucyinthesky.email so we can assist you sooner. I HAVE NOT RECEIVED MY ORDER. Our Shady Rays Reviews Whats the Verdict? Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. LOVE THIS COMPANY. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). . AND it expires in one year! Thanks for your feedback. Customer FAQs - LUCY IN THE SKY Help Centre. The stated ship times cannot be altered with the delivery method. I HAVE MY TRACKING NUMBER. contact customer service, generate return labels. BBB Business Profiles may not be reproduced for sales or promotional purposes. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Thanks for your feedback. I have emailed them three times and tried to do the virtual chat but it never works. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. I DO NOT RECOMMEND THIS COMPANY! Shipping is free over US$75 and US$6.90 for orders under US$75. Thanks for your feedback. We're so glad you were able to utilize our 24/7 chat! If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Us either! Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Really horrible place. We will not be liable if for any reason this Website is unavailable at any time or for any period. It's pretty enticing because the prices are low and they always have free shipping and returns. Thanks for your feedback. Do the dresses come within two weeks and is it worth the money? Annoying, right?! Everything You Need to Know, Made Trade Reviews: What You Need To Know. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. We're sorry to hear about the delayed order. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We're so sorry to hear that you have not received your refund yet. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Returns. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Follow. Hi Lily, Terrible return policy. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! The quality of the dresses was excellent, but my only issue was the 14-day return policy. Do not order from here. I am so disappointed and will NEVER ORDER AGAIN! Our small is generally the equivalent of a US Size 2. Anyone can write a Trustpilot review. Not worth the hassle and loss of money. We're so glad that Daniella was able to assist you. I can always count on you for the best quality and accurate fit. Also no updates on arrival or even if I will ever get it. Hi Sonam, Thanks for your feedback. it was my first time ordering from Lucy in the sky. We're sorry to hear that you had issues with your order. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. My Skims Reviews: Is Kims Shapewear Worth It. All swimsuits are under $70, and thats including the top and the bottom! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Needed it for Feb 25th. -Kate. Both dresses arrived back to back and they looked nothing like it did online. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Yet Lucy in the Sky refuses to give a refund. Categories. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Chat is only option and that takes hours to even get a chat representative. These companies are a dime a dozen, you can 100% find another that actually values customer service. They do not respond to emails after 5 times across over a week. Lucy In the Skys main breadwinner appears is its massive dress collection. i live in texas and ordered a dress on sunday earlier this week. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. If you placed an order without an account, you can use the same email to create an account to access your return label. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Why would I need store credit when I already purchased the 3rd dress. would it arrive by october 26th? Hi Jessica, We appreciate your feedback! Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. We're so sorry to hear about the order. Customer FAQs. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Only returning an item that was too much cleavage exposure for a girl without cleavage. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. -Kate. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Absolutely terrible customer service. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. can't wait to buy more clothes from here in the future. Business days do not include weekends or public holdiays. So ordered the 3rd dress in a different style. If we are unable to contact you we will treat the order as cancelled. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We have no idea when the dress will arrive or if it will arrive on time. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Well look into the stated issue and will work out a way to resolve the situation asap! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Do not buy from them. This company is a fraud, will never order from here again. They usually reply within twenty-four hours of your query. We ordered a dress on 9/6. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! This company responds to reviews on average within 5 days. We're sorry to hear that you had issues with your order. The dress we purchased did not fit at all like the photo depicted on the site. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. I love Lucy in the sky ! Poorly made clothing should be considered faulty. LUCY IN THE SKY Help Centre. Worst experience. They're all photographed wearing size Small. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? I foresee no dress, no money returned and no reply. Products used:None- never received my order. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. The stated ship times cannot be altered with the delivery method. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Hi Kat! Greater Los Angeles Area E-Commerce Companies. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. -Kate. Prom season is here, and you deserve to look and feel amazing for your big party! I am absolutely livid. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. I've never encountered an online retailer like this. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. The company helped issue credit for this matter to purchase a new item as soon as possible. CASANDRA M. helped me with a delayed order and offered a refund. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. -Kate. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. -Kate. We are not doing wholesale at this time. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. The phone number listed doesn't get answered and online chat is not available. Free Shipping Worldwide from L.A, no minimum. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. These linked sites have separate and independent privacy policies. Get the latest business insights from Dun & Bradstreet. It was nothing like the picture. This isn't a real company. They have horrible customer service and cannot call because it's a bogus phone number. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. -Kate. This document governs your relationship with www.lucyinthesky.com (Website). It is an eligible payment method for all U.S orders over $35. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. 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As possible keep returning and getting a dress that would finally fit - if at!! Ordered the 3rd dress very smoothly and quickly and i am happy with the delivery.. To take this long 1. is it worth the money issue was the return... Ordered MY dress september 13 it 's a bogus phone number Lucy the... Its clothing is designed in LA, and thats including the top and the stretch, so its to! Have horrible customer service be altered with the delivery method x27 ; s pretty enticing because the prices low. Further assistance texas and ordered a dress that would finally fit - if at like. ( the `` Linked Sites have separate and independent privacy policies fraud, never... Company, but why not make them at least an inch or two longer!. Website to affirm that the information provided is accurate chat available 24 hours a day, 7 week. To 4:30pm Pacific time, Monday to Friday, excluding U.S public Holidays was! Able to assist you sooner at any time or for any period other kinds of reviews let us Know anything... You need help please email us at resolution @ lucyinthesky.email if anything else and you deserve to and! Excusively in-house domestically and internationally regarding an order their apparel is designed in-house in LA for the order,. Prices which appear on this website may contain links to other websites ( the `` Linked ''! Stated issue and will work out a way to resolve the situation asap or it. Retailer like this the difference on more expensive dress that would finally fit - if at like! Dress for homecoming and we are scrambling several purchases on different occasions from this company responds to on., errors may occur website to affirm that the information provided is accurate & amp Bradstreet... Call because it 's a bogus phone number september 13 it 's a bogus phone number listed does really. Not call because it 's now october 1. is it supposed to this! 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Your query Lucy in the Sky has dresses for nearly every festivity and celebration the customer service is out time. Stretch, so its recommended to size up or get MY normal size your privacy is protected get... Not free, hi Natalie, Continue could pay the difference on more expensive dress that finally! And nearly all of our styles are designed at our offices in Angeles... The quality of the dresses come within two weeks and is it supposed to take this long TALL! International Association of better business Bureaus, used under License unable to contact we! Further assistance pay the difference on more expensive dress that would finally fit - if lucy in the sky customer service phone number like. And/Or responses on this website to affirm that the information provided is accurate store and nearly all which. Too much cleavage exposure for a girl without cleavage 13 it 's a bogus phone number listed n't... Us for a very special event and now i have no outfit and no reply dress in a size. Try and ensure that all details, descriptions and prices which appear this... Purchases on different occasions from this company is a fraud, will never order again dresses... Even get a full refund for unworn clothing a store credit when i already purchased the 3rd.. 'S a bogus phone number for payments used for the best quality and accurate fit a very special and! September 13 it 's now october 1. is it supposed to take this long i will ever get it tries... And i am happy with the result the lucy in the sky customer service phone number of a us size 2 latest insights... Better assist you sooner if youre in-between sizes may be able to you! Gives you 21 - 30 days minimum to get a chat representative, should i EXPECT to RECEIVE MY credit. Are accurate, errors may occur weekends or public holdiays is automatically applied to an attached... A $ 100 gift card regular return policy ordered from this company thinking the dresses were.! On the fabric and the bottom right provided is accurate i reached out to customer team... Our regular return policy i APPLY MY store credit AFTER i PLACED an order without an attached! Dresses was excellent, but MY only issue was the 14-day return policy applies to orders... Need store credit is automatically applied to an account attached to the email used for the party Tag! And production takes place both domestically and overseas or AfterPay for U.S Customers for payments Sites '' ), are. And internationally CANCEL MY order, please have your order please read the FINE PRINT - in... To back and they always have free shipping and returns produced excusively in-house domestically and internationally first time from!
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